PetCube Bites

RRP

$379.99

For those long days at work. Entertain your pet from your smart phone with this HD camera that talks and flings treats! Enjoy peace of mind 24/7 when you cannot be home with PetCube Bites. Have confidence that your pet and home are safe, never let your fur kid down and keep them happy when you cannot be there. Enjoy video chat with your pets, spy on them to make sure they are OK and then reward then from your PetCube app by flinging a treat to them up to a distance of 1.8m. You're always connected, never apart when you own PetCube Bites through your PetCube app on your phone

PetCube Bites size – 3300mm x 1800mm x 70mm

Colours Carbon Black & Matt Silver

Outstanding design - durable, smart, cat and dog friendly.

Inbuilt audio Allows you to hear and speak to your dog or cat with two way audio

Sound & motion Use the sound and motion notification feature to alert youof major events happening at home to your mobile phone app. It’s theperfect pet monitor. Know that your four-legged friends are safe and not in trouble

Treat dispenser Inbuilt treat dispenser which allows you to reward your pet from the app. Option to toss treats automatically or at a scheduled time. High capacity 900g container that holds up to 100 treats

Game play and training aid Test your pet's agility by flinging treats varying distances up to 1.8m

Video - Streams in 1080p HD video with 138 degree wide angle view

Night vision perfect for viewing in low light and no light conditions

Digital zoom 3 x digital zoom to see your pets up close

Storage Free cloud based video storage always see the last 4 hours of video activity refreshed

App - Simple to use app for your smartphone for both Apple and Android download from app store or google play

Connectivity and system requirements: 2.4GHz Wi-Fi with 2Mbit upload and download speed (minimum 1Mbit) a smartphone running iOS 9.3 and higher, or Android 5.1 and higher

Use crunchy treats only, less than 25mm in diameter. Use treats that are similar in size and shape

12 month warranty

To help you get started 

Click the link to download the full  User Manual for Petcube Bites
Click the links below for videos 

Petcube App 4.0 Redesigned for More Fun 

Petcube Bites iOS Setup 

Petcube Bites Android Setup 

Didn't work out error 

What to do if your Wi-Fi network doesn't show up  

How to solve "Almost done" issue 

 

FAQ

Poor video quality or poor network conditions

Like with most video streaming services and products, video quality is often affected by router performance and/or your Internet connection. This can be improved if you place Petcube closer to your home Wi-Fi router or by arranging it so there aren’t any obstacles between it and your router (i.e. walls, floors, etc.). Petcube also requires at least a 1 Mbps Internet connection upload and download speed (2 Mbps is recommended). If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check your Internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider.

I can't connect to my Petcube / Petcube is offline in the app

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the front of your Petcube isn't steady white, see 'LED light notifications' to determine the issue.

In most cases rebooting the Petcube by unplugging and plugging it back in should help but if you’re facing this issue too often, below are a few ideas why it could be happening.

  1. Your Petcube needs a firmware update. To get the most recent firmware update, contact our support team at support@petcube.com
  2. Sometimes the issue may be caused by restrictions of the Wi-Fi network your phone is connected to, especially if it’s a public or office Wi-Fi. Try to temporarily disable Wi-Fi on your phone and connect to your Petcube while using mobile data or or try connecting to other Public Petcube cameras in the feed to make sure it’s not a network restriction issue.
  3. This issue may occur if you're using a non-original or a less powerful A/C adapter. Please make sure to use only 5V / 2A power adapters.
  4. You are using a mesh network or your 5Ghz and 2.4Ghz channels have the same SSID. It has been observed on multiple occasions that sometimes Petcube cannot maintain a reliable connection on a mesh network or different network channels (5Ghz and 2.4Ghz) with the same network name (SSID). It is recommended to change any of the two channels names to avoid connection issues.
  5. It’s possible that Petcube doesn’t have strong Wi-Fi connection. Keep in mind that some connection issues may be caused by poor Wi-Fi signal, which can depend on the router range, distance to the router and obstacles between Petcube and router, such as walls or radio frequency interferences. Here are a few examples how electronic appliances or bearing walls can impact your Wi-Fi signal.

Treat recommendations

Petcube Bites camera is compatible with a variety of dog and cat treats brands. We recommend crunchy treats with dimensions of 1 inch or less.

  • Treats should be uniform in size (ideally spherical), no smaller than 0.3 inches and no larger than 1 inch in length. The treat hopper can fit up to 2 lbs of treats.
  • Treats must be dry and hard.
  • Treats should not be greasy, soft, sticky or crumbly.
  • Use treats that are all the same size and shape.
  • For smaller size treats, multiple treats may be dispensed at once. Close the container lid for an airtight seal to keep treats fresh and so no odors get out.

 for more FAQ visit  petcube.FAQ for more information 

Haven't found the answers you are looking for click the link for more supported articles about the Petcube Play

Customer Support

Email Petcube at support@petcube.com for more help and information or call the help line - 1300 332 569 – phone assistance available Tuesday - Saturday 8am to 5pm EST

Visit and chat petcube.com